Services provided by Trailer Training UK
Trailer Training UK will provide the following services to the student:
Logistic training classroom-based Forklift Truck and Licence acquisition.
Arrange driver training for Classes B+E C1 C1+E C C+E D1 D1+E D and driving tests as applicable.
Offer important post-license training through recognised bodies and provide certificates of attendance.
Requirements of the student
The Student will provide accurate and full information to Trailer Training UK at all times. The student will be in possession of all necessary legal driving documents at all times while undertaking the course.
The student will show to the theory test and Driving and Vehicle Standards Agency (DVSA) examiner a form of photographic ID, their current driving licence, the correct entitlement and, where appropriate, a valid theory test pass certificate, on the day of their theory or practical driving test. If these conditions are not met the student will fail the relevant test and will forfeit all fees paid to Trailer Training UK in relation to that test.
If the student is considered by Trailer Training UK or its accredited training partners to be under the influence of alcohol or illegal drugs at any time, the course will be terminated and all relevant fees will be forfeited.
Theory tests booked with the DSA by Trailer Training UK on behalf of the student will be subject to the DSA’s terms and conditions in relation to cancellations and/or refund of any monies paid.
It is the responsibility of the student to ensure that the correct Provisional Entitlement has been added to his/her driving licence by the DVLA. Any students without the correct entitlement will legally not be allowed to train and all monies paid towards course fees will be forfeited. It is the responsibility of the student to ensure their driving licence is valid. If a student is banned from driving at any point during the course any monies paid by the student are non-refundable.
Course times & attendance – Students must adhere to the course times as per joining instructions or as informed by their instructors. Failure to attend any part of the course or late arrival may result in the student being refused entry and the full cost of the course may be forfeited.
Fitness to attend – Where applicable the students must ensure they are free from any conditions, ailments or injuries that might affect their ability to participate in the practical elements of the course.
Where a trainee falls ill and cannot attend all or part of a training program, the fee for the session will be forfeited.
Students who are deemed not ready to take their test as they have not managed to achieve a standard of driving whereby the instructor feels they cannot handle the vehicle in a safe and proper manner without instructor supervision will not be allowed to use the training vehicle for test purposes and will forfeit the cost of the test. However, after consultation with their instructor, they may use the allocated time as an additional training session.
Training with Trailer Training UK
Trailer Training UK cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, including cancellation, amendment or re-scheduling for whatever reason. Trailer Training UK will make every reasonable effort to provide alternative arrangements.
Trailer Training UK cannot be held responsible for any test being cancelled by the DSA (Driving Standards Agency). Should this occur the customer will be charged a 1-day vehicle hire, which may be reclaimed from the DSA. (subject to the terms and conditions of the DSA)
DSA practical tests are additionally subject to the terms and conditions of the DSA.
Should a student become ill any test fee lost must be reclaimed from the DSA and is subject to their terms and conditions
Any Pre or post-training complaints or issues about the course should be directed to our offices in writing and follow our complaints procedure.
All correspondence must be sent recorded delivery to arrive within 7 days of the incident.
Trailer Training UK will endeavour to resolve the issue within 20 working days.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when a course is booked without face-to-face contact, the student may cancel the contract within seven days (cooling-off period) of that contract having been concluded.
Subject to distance selling regulation of that contract being concluded.
All ‘double licence’ courses (consisting of both C & C+E licence tests) are considered one course, once purchased are not refundable should the student not wish to continue training without completing the course.
Should the student fail the C part of the training and has not purchased pass protection cannot use the monies set aside for the cat C+E training part of the course for additional C training and retests.
Any payment made on a credit card will be subject to a 2.5% handling fee, which is non-refundable.
All students will receive confirmation of their course booked by means of Post or Email. If confirmation is not received within 7 days of booking contact in writing must be made to our offices.
Changes to Confirmation If the student needs to change any of the information on the confirmation letter or email they are to notify the office within 7 days of receipt.
If any student wishes to make a complaint, our complaints procedure can be downloaded online here or a copy requested by calling the head office.
The pass protection policy offers the trainee a total of ONE or TWO retests without extra charge. Trailer Training UK will provide extra tuition on the day of the retest. Any retest required in addition to those provided will be charged at our normal current daily rate plus the DSA Test Fee.
If the student passes the first time the Pass Protection fee is non-refundable.
The pass protection is non-transferable between different courses i.e. C and C+E separate pass protection must be purchased for each category of training that the student undertakes.
Our courses are of uniform duration and standard. Therefore, if a candidate is not ready for a test on the final day, they may forfeit the test appointment if the Examiner/Instructor or Training School feels that it is not safe to take the candidate to test. In the event that the candidate cannot test, we will not be held liable for any costs for extra training, or for replacing the forfeited test. It is the candidates’ responsibility to ensure that their driving standard is sufficient for them to pass within the timeframe allowed by the course which they have booked.
Candidates are responsible for taking out a relevant insurance policy that will protect them in the event that they are unable to attend training or tests booked for them for any reason
Cancelling a course: 14 days prior to the course start fee forfeited
14 days but no more than 28 days 50% of the course refunded.
More than 28 days full course fee minus an administration fee of £50
All deposits are non-refundable
3a. Booked packaged deals are deemed to have started when the first part of the package has been booked and confirmed as per point 3k
Bad weather Policy
Trailer Training UK will Endeavour to train all students booked during bad weather but should Trailer Training UK cancel the training due to adverse weather conditions where it’s not considered safe to allow a student on the roads additional time will be made up where possible during the remaining training days. We are not liable for any costs you have incurred including without limitation loss of pay, your transport costs and the like. Candidates are responsible for taking out a relevant insurance policy that will protect them in the event that they are unable to attend training or tests booked for them for any reason. We are not liable for any costs.
In the event that the trainee fails his/her medical a full refund of all course elements not started will be given upon receipt of proof of failure. Such proof of failure must be from the DVLA. No other sources are acceptable. Please note that we cannot refund course elements you have activated or taken, and this includes the charges relating to the activation of your theory test login details.
Your starter pack includes a subscription for the online Theory Test revision, in this instance, if you HAVE requested activation of the login for this service, £200 would be retained by us for activation of the theory test service. If you have NOT requested activation of the login, you will not be charged for the activation.
We may have to cancel a Contract due to an Event outside our control or the unavailability of key personnel or key materials without which we cannot provide the Programme. If this happens:
We will contact you as soon as reasonably possible to notify you of the cancellation; and If you have made any payment in advance for the Programme or parts of the Programme that has not been provided to you, we will refund the amounts for the Programme or parts of the Programme which have not yet been performed by us.
Once we have begun to provide the Programme and Additional Services to you, we may cancel the Contract at any time by providing you with at least  calendar days’ notice in writing. If you have made any payment in advance for the Programme or Additional Services or parts of the Programme or Additional Services that have not been provided to you, we will refund the amounts paid for the Programme and Additional Services (as applicable) or parts of the Programme and Additional Services (as applicable) owing to you.
We may cancel the Contract at any time with immediate effect by giving you written notice if:
you commit a material breach of the Contract, including, without limitation, the provisions of clauses 9,10 or 16 and you do not correct or fix the situation within  days of us asking you to in writing; or any of the following occurs or is discovered:
Malfeasance discovered on the part of the Trainee in connection with his duties and obligations as Trainee and/or in conjunction with any third parties attending the School as a result of the Contract with the Trainee, or any unlawful activities in or around the School or Property;
Occurrence or discovery of physical disability likely to prejudice due and lawful care and control of vehicles on the public highway;
Occurrence or discovery of impaired eyesight;
Occurrence or discovery of a criminal conviction prejudicial to the School or to the due and lawful conduct of the Programme course or the control of vehicles on the public highway;
Occurrence or discovery of any act, matter or thing affecting the Trainee likely to prejudice or increase the premiums for or render voidable the School’s insurance whether in respect of public liability or the Trainee’s safety when under instruction or in control of a vehicle or in respect of the School premises, vehicles or property;
Occurrence or discovery of a physical impediment, prejudicial or potentially prejudicial to due and lawful care and control of vehicles on the public highway whether of a continuous or discontinuous nature (for example, but not by way of limitation, epilepsy);
Riotous or reckless behaviour is likely to prejudice the convenience or safety of other people at the School or on the public highway;
Uncontrolled or uncontrollable behaviour on the part of the Trainee likely to prejudice the convenience or safety of other people at the School or on the public highway or which might render void any insurance of the School or which might in law render the School liable in any respect whatsoever for permitting the Trainee to have care and control of a vehicle on the public highway, by way of example (but not by way of limitation) drunkenness and behaviour affected or conditioned by drugs or medicines;
Extended absence on the part of the Trainee to observe hours of attendance as requested by the Programme, as an alternative or in addition (at the sole and exclusive option of the School) to the power on the part of the School to charge for non-attendance contained in clause 9e) of these Conditions;
Occurrence or discovery of theft by or at the initiation of the Trainee;
Without limiting its other rights or remedies, we may suspend the provision of the Programme under the Contract if the Trainee becomes subject to any of the events listed above or the School reasonably believes that the Trainee is about to become subject to any of them.
Your rights of cancellation
If you are a consumer before we commence the Programme, you have the following rights to cancel a Contract:
If you are affected by an Event Outside our control that has continued for more than 30 days in accordance with 7.q) above;
If you requested a booking by telephone or email to us, and subsequently received Confirmation from us (Distance Contract), you have a legal right to cancel the Distance Contract within 14 days after the date on which you received the Distance Contract (Cooling-off Period). For example, if you received the Distance Contract on 1 January you may cancel the Distance Contract at any time between 1 January and the end of the day on 15 January. 15 January is the last day of the Cooling-off Period. This means that during the Cooling-off Period if you change your mind or decide for any other reason that you do not want to receive the Programme and Additional Services (if applicable), you can notify us of your decision to cancel the Distance Contract and receive a refund. Where we have fully performed the Programme and Additional Services (if applicable) during the Cooling-off Period on your express instruction to us to do so your cancellation rights will be lost once we have fully performed the Programme and Additional Services (if applicable). Advice about your legal right to cancel the Distance Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
If you cancel a Distance Contract and you have made any payment under the Distance Contract for the Programme and Additional Services (if applicable) and the Programme or Additional Services has not yet been provided to you, we will refund the amounts paid for the Programme and Additional Services within 28 days after the date of being informed of your cancellation of the Contract, using the same means of payment as you used to pay us under the Contract unless you expressly agree otherwise.
If you cancel a Contract under clause b) and, at the time of cancellation, we have already started work on your Additional Services or the Programme on your express instruction to do so, you will pay us our fees and any costs, charges, expenses and disbursements we reasonably incurred in starting to fulfil your booking confirmation, up to the time we are informed of your cancellation of the Contract, and such amounts will be deducted from any refund that is due to you or, if no refund is due to you, our costs will be invoiced to you. These costs are
If you have completed only your medical, you will be charged £85 for this service
If you have logged in to and used your theory training software (Module 1 and/or 2) you will be charged £50 for each Module
If you have been booked in for any theory training (Module 1 or 2) at the time of cancelling but have not completed any other training, we will deduct £500 and refund you the remainder
We will keep this £500 on your account as a credit. If you decide to resume training within 1 year, we will charge you for the training at the price quoted when you booked and we will deduct this amount. This cannot be used in conjunction with other offers.
In the event of a cancellation of a Contract by a Trainee that is not a Distance Contract, or which is a Distance Contract but the Trainee is not a consumer, or where a Trainee that is a consumer cancels the Contract after the expiry of the Cooling Off Period:
Any fees for the Programme will be credited or refunded as applicable for the:
percentage amount stated in the Percentage Refund Formula contained in clause 11g) or a minimum fee which is equal to the sum of the initial deposit paid by the Trainee, whichever is the greater, to compensate us for the time, cost and administration incurred in formulating the Programme and reserving the Programme for the Trainee; and if applicable, the fees, costs, charges, expenses and disbursements incurred in providing the Additional Services up to the date of the cancellation of the Contract by the Trainee.
In order to be effective any notice of cancellation on the part of the Trainee cancelling the Contract pursuant to clause 11e) must be in writing and delivered to the e-mail address firstname.lastname@example.org or postal address Trailer Training UK, Unit 4 Shawcross Industrial Estate, Ackworth Road, Hilsea, Portsmouth, PO3 5HU and the date of actual receipt of the said notice by us will determine the date of the notice of cancellation, for the purpose of the Percentage Refund Formula contained in clause 11g).
The amount of the fees and other amounts to be refunded under clause 13e) will be determined by the number of days of notice of cancellation that is given to us, in accordance with the following formula (Percentage Refund Formula):
|0 to 14 Days||No Refunds / No Cancellations|
|14 Days to 28 days||50% Refund|
|1 to 6 Calendar Months||100% Refund|
For the avoidance of doubt, pursuant to the above Percentage Refund Formula, in the event of the Trainee cancelling the Contract 6 months after the commencement of the Programme, the Trainee will not be entitled to a refund of any amounts and will be liable for all fees and other amounts paid or to be paid under the Contract (other than in circumstances where the Trainee is permitted to cancel the Contract in accordance with these Conditions where there is an Event Outside our Control or if we change these Conditions pursuant to clause 11a) to your material disadvantage).
Consequences of cancellation
On cancellation of a Contract under 10 and 11 above
If we have given you any Programme or other materials in connection with your course, you will return all such materials to us (at your cost) without undue delay and in any event not later than 14 days after the date of cancellation of the course, to our address as set out in clause 11f). Until they have been returned, you will be solely responsible for their safekeeping and will not use them for any purpose not connected with this Contract;
The accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination will be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and Clauses which expressly or by implication survive termination will continue in full force and effect.
Classroom Training and Forklift Truck Training Courses
Training courses are offered in a variety of formats, including but not limited to: scheduled training courses, client-specific training days, tailored face-to-face consultancy sessions and tailored online consultancy sessions.
All training services are priced and quoted in advance and a completed booking form is required prior to course attendance. Payment for training services is required in advance.
Cancellations received in writing more than 28 days before the course date will incur no charge. Any fee paid may be used against future training or will be refunded.
Cancellations received in writing between 15 and 28 days of the course date will be charged at 50% of the agreed cost of training. The balance of any fee paid may be used against future training or will be refunded
Cancellations received in writing less than 15 days before the course date will be charged in full.
Alterations to your course attendance date will be charged at £25 per alteration.
An appropriate substitute delegate is always welcome.
Trailer Training UK reserves the right to alter or cancel training courses due to unforeseen circumstances. We reserve the right to refuse training for late arrivals on the training day and, in such instances, will not refund training fees.
All prices and payments are in GBP (£) and inclusive of VAT.
Invoices will be submitted for payment upon booking a services/training course; terms are 30 net days from the invoice date. In the event of late payment, Trailer Training UK reserves the right to charge interest at a rate equivalent to 5% above the prevailing base rate of the Bank of England at the date of invoice on all amounts remaining unpaid.
Fees are subject to regular review and change. Fees and other amounts payable are published separately for each term and the most recently published pricing is payable by all students studying at the relevant time unless the relevant amounts were paid in full prior to the publication of the new pricing.
Please note that the payment of a deposit or agreement of an instalment plan does not prevent any increase from being applied to the Tuition Fees, it is only where payment has been made in full that you will not incur any Tuition Fee increase.
Payment can be made using Debit or credit cards. An additional charge of 2.5% + Vat will be added to any credit card payment to cover the cost, with no fee for debit cards.
Any goods you return to us are done so at your own expense and you should therefore ensure that you take adequate measures for the goods’ safe return. Trailer Training UK cannot be responsible for lost packages.
This policy does not affect your statutory rights.