Our Terms and Conditions

 

TRAILER TRAINING UK LTD – TERMS & CONDITIONS


These terms and conditions will apply to all initial and subsequent bookings made by an individual or company. These terms are available publicly, including on our website and correspondence. 

 

1. Driving License
Candidates must produce their valid driving licence with necessary provisional entitlements (and theory test pass certificate if applicable) in order to be able to undertake training and DVSA tests. (Failure to produce may result in the course and test being cancelled and loss of all fees). It is the candidate’s responsibility to ensure they have all or any necessary entitlements or provisions to undertake the training and or tests required, both upon booking and when attending any courses or DVSA tests. Trailer Training UK Ltd cannot be liable for the candidate being booked onto the incorrect course. We can only provide advice and guidance on information given to us, it is not legally binding. Any traffic offences committed fines and or penalty points incurred during training or tests are the responsibility of the candidate. If your licence requires you to wear corrective lenses for driving you must bring them onto the course with you. Trailer Training UK Ltd reserve the right not to undertake training if the licence conditions are not met for the training and or tests. Should for any reason the candidate not present their driving licence for test, Trailer Training UK Ltd hold no responsibility or liability as it is the licence holder’s responsibility. It is the student’s responsibility to keep hold of their licence when passing a test, if they are undertaking another practical test such as an Initial Driver CPC test.


2. Vehicle Insurance
“Trailer Training UK Ltd.’s” insurance provides cover whilst candidates are driving our vehicles providing that they hold an appropriate full / provisional driving entitlement and are supervised by our staff or accompanied by a DVSA examiner for the purpose of a test. If providing your own vehicle for training and tests you must ensure it is suitably insured and provide proof if required to the DVSA examiner or instructor of your course, that your vehicle is covered for the purpose of driving instruction and tests. Trailer Training UK Ltd cannot be held responsible if the DVSA do not conduct the test if the above is not satisfied with appropriate documentation or for any related reason. Other activities involved in training can be hazardous and candidates are urged to exercise extreme care at all times. We cannot accept any liability, or responsibility, for personal injury however so caused.


“Trailer Training UK Ltd” cannot accept any responsibility for any candidate’s loss or damage to possessions, vehicles or effects whilst on our premises (in our vehicles). We are also not responsible for customer storage and therefore candidates are encouraged to bring as few possessions as feasible with them for training. Trailer Training UK do endeavour but are not obliged to provide free customer parking on-site, candidates should satisfy themselves of these arrangements before attending.


3. Vehicles

If using our vehicles and or trailers we will ensure that they are compliant and roadworthy to fit the DVSA minimum test vehicle requirements as applicable. If for any reason a company vehicle is prevented from going out on training we will endeavour to solve this in the most prompt manner, however we are not responsible for any training lost during this time. Trailer Training UK Ltd reserve the right to not undertake the training or test, if it is felt that the candidate is not following instructions given to them, treating the equipment with respect and vehicle sympathy, utilising the vehicle in the correct and safe manner. If using your own vehicle and or trailers you are responsible to ensure the above and provide documents for inspection by the DVSA if required. You must also provide a spare rear rectangular number plate and additional mirrors for the instructors and examiner’s use if using our trailers. When candidates are supplying their own suitable towing vehicle(s) for DVSA tests, they are responsible for ensuring the vehicle meets with the DVSA minimum test vehicle requirements. Trailer Training UK Ltd cannot be held responsible or financially liable if training or DVSA tests cannot be conducted if failure of the above. Any unnecessary damage or wear and tear caused to the vehicles by the candidate during training may incur additional fees, including a minimum £40 surcharge, which would be invoiced with payment required within 7 days. This will be determined following inspection / assessment by company staff or if necessary by a manufacturer, authorised repairer or technician. Vehicles and instructors are subject to availability throughout the duration of your course and may be changed without notice to the candidate this does not affect the statutory rights of the customer or provide any lesser standard of service.  We will do our best to of course ensure that you stay with the same instructor and vehicle throughout the course of the training. The candidate will not be entitled to any benefit in kind, reimbursement of fees, or any right to cancel or re-arrange the training. 


4. Number Plates
If supplying your own vehicle for training you must ensure you bring a rear number plate for our trailer if provided. Failure to supply a rear number plate may result in some or all or parts of the course being cancelled. The course would then need to be re-booked at additional cost to the customer. 


5. Health and Safety
“Trailer Training UK Ltd” will make available PPE for training where necessary e.g. high visibility vests and gloves; you are advised to wear this at all times when outside the vehicle and when handling the vehicle. Trailer Training UK Ltd cannot be responsible for injury or other consequences because of the customer failing to wear any PPE provided. Warm / waterproof clothing, gloves and suitable footwear is the customer’s responsibility; you should come appropriately dressed for the weather and conditions. Short regular breaks will be taken throughout the duration of your course as managed or deemed suitable by your instructor. Breaks are an important part of the training to get the candidate to the required standard for the DVSA test / course objective. However, should an instructor deem it unsafe to continue training with the candidate, despite best managing the time, and need to finish training earlier than planned the candidate is not entitled for that remaining time to be re-arranged or reimbursed, this remains at the discretion of Trailer Training UK Ltd.


6. Course Bookings
A course is deemed booked upon either a verbal agreement over the phone and/ or course confirmation details being issued to the customer. The terms and conditions of the booking are available on our website and correspondence sent to the candidate. The company will also require a correctly completed course form for additional details including driving licence (check codes) and theory confirmation. Without this Trailer Training UK Ltd reserve the right to cancel the booking as not to breach third party regulations. Full payment is required upon booking, or if a deposit made, any balance met 10 clear working days before the course/ training begins. The company will send automated frequent reminders to customers about this and therefore reserve the right to not undertake training or provide courses if all or any one of these conditions are not met in the required time frames. If course dates are provided or you’re provisionally booked on a course this does not qualify as a confirmed booking until the above terms are met. Candidates will need to ensure they have the correct provisional entitlements for the course they are booked on; it is the candidate’s responsibility to ensure they are booked onto the correct course. Trailer Training UK Ltd can only advise but do not accept legal responsibility; no refunds can be made for a course booking different to that subsequently needed or desired by the candidate. If a package is booked and a part of the package has been started, No refunds of the full cost including deposits can be given.


7. Deposits and Cancellations
A £250 deposit is required at the time of booking. All deposits are non-refundable once paid. If a course is booked within 10 clear working days of the course start date the full payment is required at time of booking and is non-refundable. The course and DVSA test are not assigned to the customer if payment is not received. It is the candidate’s responsibility to ensure payments are received to us on time. Notice of cancellation or re-arrangement of a course, or part of, must be given in writing (email accepted, but candidate must ensure we have received it) no less than 10 clear working days (Mon-Fri) prior to the commencement date of the course. If the above notice is not given, we reserve the right to charge the full outstanding balance. We shall however do our best to reallocate the course dates to another client and if successful refund some of the original course amount. Payment of outstanding balances must be made 10 clear working days prior to commencement of training, this includes postage time of cheques and transfer time on BACS being taken into consideration. 


8. Disruption to courses and DVSA Tests
We make every effort to ensure that courses go ahead as arranged. We cannot, however, be held responsible or financially liable for disruptions / re-arrangements caused by unforeseen instructor illness, inclement weather conditions, unforeseen traffic delays or accidents, unforeseen mechanical breakdown including blown bulbs, punctures or any other mechanical issue; or postponement and / or cancellation of tests by the DVSA. In the event a DVSA test being cancelled the candidate must rebook additional training time and if necessary a test with the company, paying the necessary fees. The candidate should then look to claim any expenses or costs from the DVSA using the claim form provided. If for any reason the candidate is unsatisfied with the conduct of the examiner when on a test, it is recommended that they contact the DVSA imminently using the feedback form provided by the DVSA examiner. The location, date and time of the test is subject to availability and can be determined by the DVSA or other factors at any time. Trailer Training UK Ltd have no control over this and therefore cannot be held responsible for which location the test is due to take place. The candidate will have no claim to the company regarding any DVSA test matters. Courses cannot be cancelled or rearranged, nor any refunds given under any circumstances including illness, death, injuries or bereavements.


9. Bad weather
In the event of bad or severe weather including but not limited to snow, ice, floods high winds etc, Trailer Training UK Ltd have to comply with the DVSA bad weather policy which can be found at https://www.gov.uk/practical-driving-test-for-cars/cancelled-or-stopped-tests-and-bad-weather. Trailer Training UK Ltd have no control of knowing if or when the DVSA will cancel the driving test and therefore the DVSA’s policy is that all students must attend the driving test centre for the test until Trailer Training UK Ltd are told otherwise by the DVSA. In the event of such adverse weather, training will continue as planned from our training centre or other site’s when it is deemed safe and suitable to do so by Trailer Training UK Ltd. All training will proceed unless you are contacted by Trailer Training UK Ltd. Where training can proceed as explained above, Trailer Training UK Ltd cannot be held responsible for customers not being able to arrive to start their training due to adverse weather from their own location or on-route, and fees cannot be refunded and training cannot be re-arranged for another date.
In the event that Trailer Training UK Ltd decides it is unsafe or unsuitable for training to proceed, then we will look to re-arrange the training time missed or set up a credit note for an equal amount to this customer. Please note that, in this instance, any compensation deemed appropriate by Trailer Training UK Ltd will be granted at the earliest convenience and will not be available to exchange for a refund or monetary value of any kind. In the event that the customer is still able to undertake their test as determined by the DVSA, despite our best efforts, Trailer Training UK Ltd cannot be responsible for the student not being at the required test standard due to having missed training due to the adverse weather conditions.


10. Behaviour and Conduct of the Candidate
“Trailer Training UK Ltd” reserve the right to terminate the course immediately and with no notice should the candidate or their party become abusive, prove to be unwilling to carry out instructions given, and is felt to be a danger to themselves, other road users, mistreatment of the company’s vehicles or equipment or to “Trailer Training UK Ltd.’s” staff. Likewise, any inappropriate behaviour by the candidate or if the instructor feels that the candidate is suffering from the effects of alcohol, drugs or lack of sleep shall result in the termination of training. No refund will be given in these circumstances.
“Trailer Training UK Ltd” reserves the right to withhold the use of its vehicles and staff for the driving test if for any reason it is felt by our staff that the candidate has not reached the required standard to drive safely without instruction. No refund will be given in these circumstances. Trailer Training UK Ltd will not tolerate, rudeness, swearing or abusive language to any members of our team, if this occurs the candidate in question will be dismissed straight away with no financial claim to the company. 


11. Trailer Handling and Caravan Courses
All caravan and trailer handling courses are with customers own vehicle and trailer or caravan, we can however when pre-arranged supply a caravan / trailer if the customer prefers for a small additional fee (£10+VAT). Customers vehicles must have a suitable and working tow bar and electrics, our trailers are fitted with a standard 50mm tow ball Coupling and 7 pin electrics. It’s the customer’s responsibility to ensure they have any additional adaptors needed to meet this. When pre-arranged we can supply the adapter. Two towing extension mirrors are also required for caravan courses. If the customer needs to use our towing vehicle there will be an additional Fee (£10 + VAT)


12. Data Protection 
Trailer Training UK Ltd is registered with the Information Commissioner’s Office (ICO) and operates in accordance with the Data Protection Act. We will not sell your details to any third party, your details will be kept confidential between yourself, Trailer Training UK Ltd and any relevant parties to your course e.g. DVLA, DVSA, JAUPT. You hereby agree that Trailer Training UK Ltd may take photos of you during your course including a pass photo. We may use these details for the following – 1. Any information pertaining to administrating or conducting your course. 2. Promotion of your training and testing. 3. Trailer Training UK promotional information and material to be used in the public domain, discounts and thank you rewards. 4. To keep financial and legal records for the purpose of auditing for a minimum period of 12 months.  To opt out of any of these terms please send an email to info@trailertraininguk.co.uk specifying yourself to be excluded. 

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Registered in England and Wales No 6863722 | VAT Registration 948266483 Registered Office 12-14 Carlton Place, Southampton, Hampshire, England, SO15 2EA: © Trailer Training UK limited 2020